Return Policy


We accept returns for full refund on unused products if contact is made within 7 days of receiving the product.

Please email info@mitchalleninteriors.com to initiate return process.

Customer is responsible for return shipping fees. Return shipping costs for damaged goods are determined on a case by case basis. Items do not need to be in their original packaging. If a returned item is not received by Mitch Allen Interiors (The Kollektive, Inc) within 7 days of being notified we will not issue a refund on any product. 

If the item appears used or is damaged when returned, Mitch Allen Interiors (The Kollektive, Inc.) has the right to refuse a return or exchange. Initial shipping costs are non-refundable. A refund will not be initiated until the item has been returned to us and checked for damage. 

 

Shipping Policy

Please allow 2-3 days for items to be packed and sent after the order has been received. Shipping costs will be automatically calculated at the time of checkout and will depend on the weight and distance from San Diego, California. Shipping costs are non-refundable, however, please note that orders over $100 ship free.

Mitch Allen Interiors, The Kollektive Inc. is not responsible for lost, stolen, or delayed items. Please contact us within 48 hours if your items arrive damaged and we will work with you to resolve the issue. Please photograph both the original packaging and the damaged item as it greatly helps me when submitting a claim to UPS.

Any other questions? Just ask! info@mitchalleninteriors.com

COVID 19 & Shipping Delays

Due to COVID-19, we have been experiencing shipping delays, restocking issues, and delivery date changes. This has also affected our ability to ship pre-order items and items purchased when out of stock.

A large majority of our items are made within the United States, however a significant amount of our items are handmade outside of the United States and because of shipping container and trucking issues we are struggling to keep our items stocked, and delivered on time. 

We understand the frustration caused by these delays, but please be assured we are doing everything we can to ship out items immediately upon their arrival. We will always do our best to provide you with the most accurate shipping and delivery information at time of purchase and we truly appreciate all of your patience. If at any time you want us to get you an update sooner, you can always email Mitch directly at info@mitchalleninteriors.com

Thank you for your patience and understanding! We are so thankful for every single customer and we do our absolute best to provide unmatched and personal customer service.

 

Terms of Service

Please read all of the below terms of service carefully. By visiting, accessing, or using our website (mitchalleninteriors.com) or any of our services offered through the website, in person, online, or via email, you hereby agree to be bound by all of these terms and conditions and therefore all and/or any terms incorporated herein by reference. You, the user and or customer, have the sole responsibility to read the terms and conditions prior to proceeding to use this site. If you, the user and or consumer, do not expressly agree to all of the terms and conditions, then please do not access or use our website or any of our services.

If a new feature, tool, or service is added to our website it will also fall under the Terms of Service as defined here. The Kollektive Inc. (parent company of Mitch Allen Interiors) reserves the right to update, modify, alter, remove, or replace any part of the Terms of Service. It is the users responsibility to review the Terms of Service and be aware of any changes as The Kollektive Inc. (i.e. Mitch Allen Interiors) is not responsible for notifying users of any modifications. A consumers use of our website after the change to our Terms of Service is an expressed acknowledgment and acceptance of any changes.

Log Files & Cookies

mitchalleninteriors.com utilizes normal industry standard analytics packages that will gather a set (or limited) amount of information from individuals that visit our website. This occurs automatically and that data is stored anonymously in an offsite server. The data that is collected may contain (but is not limited to) IP addresses, referring pages, IP information, user browser type, operating systems used and date/time stamps of user. This information is purely used for the analysis of website trends and usage so that we may improve our users experiences.

Cookies may be collected and/or stored to provide improved access to our website features for a user on repeat visits. Mitch Allen Interiors does not store any personal or identifiable information of our users in cookies.

Third Party Websites

By using our website each user is ware that Mitch Allen Interiors uses third party websites via links to provide additional services or as part of our services provided on our website. These third party sites are in no way controlled by, operated by, maintained by or a part of Mitch Allen Interiors. If a user has additional questions about a third party’s privacy practices they should visit that information on those websites. Each user has the responsibility to review this information and by using mitchalleninteriors.com they agree and acknowledge that it is not the responsibility of Mitch Allen Interiors to provide this information.

General Conditions

At Mitch Allen Interiors we value everyone and their ability to enjoy home decor. We will if necessary reserve the right to refuse service to anyone for any reason and at any time. By using our website you are acknowledging this.

By using our website, you agree not to copy, replicate, reproduce, resell, or utilize any part of our service without permission from a representative at Mitch Allen Interiors.

Pricing

Prices of our products may change at any time without notice. Mitch Allen Interiors reserves the right to discontinue any items or products at any time without notice. Therefore, we are not liable for any discontinuation or price changes of any products.

Product & Purchasing Information

We may decide to limit the quantity of items purchased by a user and we will use our discretion on a case-by-case basis. Some of our products will have limited quantities and we can not promise that these items will be restocked, therefore it is important to us that users have the opportunity to enjoy our products. We highly discourage the resale of any of our products for personal benefit. If it is brought to our attention that a customer is reselling items from Mitch Allen Interiors we will refuse service to that individual customer and/or their affiliates.

We make every opportunity to accurately display our images through photography and image editing for resolution. However, we do not promise or guarantee the accuracy of our products as displayed on your device screen. Refer to our Return Policy for more information. Due to the possibility of discrepancies we do not guarantee the quality of any items purchased, information displayed, or anything else produced or sold by Mitch Allen Interiors.

Security, Registration, and Personal Information Disclaimer

You may submit any information you have about our security procedures by emailing us at info@mitchalleninteriors.com. We follow normal industry standard procedures and practices in regards to personal information. Please note that while we utilize third party links for specific aspects of our website and we retain no responsibility for those websites, no electronic storage of data is 100% secure. All emails provided through our site are used for the sole purpose of communication with you. Mitch Allen Interiors retains the right to add you to our mailing lists, the use of or purchase from our store enables us the ability to contact you in the future. Unsubscribing from any list will not prevent you from receiving order information in the future.

Registration is not required by any user in order to utilize our website. We value your personal information and do not think that our products should be exclusive to certain individuals.

In the event that we are required by law to provide your personal information to authorities we will disclose information we understand to be necessary to protect our rights and or comply with any legal jurisdiction proceeding, court order, legal process, or legal authorities.

Errors or Misinformation

On the rare occasion there may be errors and/or omissions in product descriptions, pricing, offers, shipping information, taxes, and/or shipping times/availability. Mitch Allen Interiors reserves all rights to correct these errors at any time without notice to our users. We retain the right to cancel your order at any time due to these inaccuracies. We promise that we will refund or provide a shop credit if your order happens to be cancelled.

Governing Law & Severability

In the event that a user violates our Terms of Service we retain the right to permanently restrict their use of our services and deny them the right to use our products under any alias’s. Our Terms of Service and any separate, partial, or previous agreements noted will be governed by and construed in accordance with any law pertaining to such as stated by the State of California.

Correspondence

At Mitch Allen Interiors we pride ourselves on providing an ease of living. We strongly believe in a more simple fulfilling life. We make every effort to respond to all communication whether through social media or email. However, we are not obligated to respond to correspondence and all correspondence received will be retained by Mitch Allen Interiors and used for the sole purposes of Mitch Allen Interiors at our own discretion without permission of the user.

Eligibility

Mitch Allen Interiors focuses on simple living, and while we understand that individuals under the age of 18 may be interested in using our services we retain the right to refuse service and/or to deny an individual access to our products & services who may be under the age of 18. If you are under the age of 18 you may use our services without violating our Terms of Service with the assistance or written permission of an adult or legal guardian.

 

California Residents: P65 Warning

California Residents  WARNING: Cancer and reproductive harm can potentially occur from some of the materials found in some products. For more information please review P65Warnings.ca.gov and contact info@mitchalleninteriors.com for information on specific items.